Privacy Policy

Last updated: 2021-09-30

Summary of our Privacy Policy

This is a summary of our privacy policy. It covers every Synorex website linked here and all the products and services contained on those websites. The detailed policy follows the same structure as this summary and constitutes the actual legal document.

Our privacy commitment: Synorex has never sold your information to other third parties for advertising, and we will continue to work on this approach. This policy tells you what information we collect from you, how we process it, who can visit and how you can do it.

1. Information We Collect

What information does Synorex collect

We will only collect information about you when we need it for certain legitimate purposes:

  • Provide information yourself;
  • Synorex automatically collected information or;
  • Synorex obtains information about you only when Synorex obtains information from a third party.

Below, we describe each situation belonging to these three categories and the information collected in each category.

Information you provide to us

  • Account registration: When you register an account to access one or more of our services, we will ask for your name, contact number, email address, company name, and country/region to complete the account registration process. You also need to choose a unique username and password to access the created account. You can also provide us with more information, such as your photo, time zone and language, but we do not need this information to register an account. After registering, you can choose security questions and answers to security questions-if these are provided, they will only be used when resetting your password.
  • For event registration and other form submissions, we record the information you submit under the following circumstances:
    • Register for any event, including webinars or seminars;
    • Subscribe to our newsletter or any other mailing list;
    • Submit the form to download any products, white papers or other materials;
    • Participate in competitions or answer surveys;
    • Submit the form to request customer support or contact Synorex for any other purpose.
  • Payment processing: When you purchase goods from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit the card information, we will store the cardholder’s name and address, the expiration date, and the last four digits of the credit card number. We do not store the actual credit card number. In order to process future payments quickly, if you have approved us, we may store your credit card information or other payment information in an encrypted format in the secure server of our payment gateway service provider.
  • Testimonials: When you authorize us to publish testimonials about our products and services on the website, we may include your name and other personal information in the testimonials. Before we issue the certificate, you will have the opportunity to review and approve it. If you want to update or delete your recommendation, you can contact us at hi@synorexcloud.com.

We may record, analyze and use your interactions with us, including emails, phone calls, and chat conversations with our sales and customer support professionals to improve our interactions with you and other customers.

Information we collect automatically

  • Information from browsers, devices and servers: When you visit our website, we collect information provided by web browsers, mobile devices and servers, such as Internet protocol address, browser type, language preference, time zone, referring URL, Date and time access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to learn more about our website visitors.
  • Information from first-party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and enhance user experience. We have embedded unique identifiers in downloadable products to track the usage of the products. We also use cookies, beacons, tags, scripts and other similar technologies to identify visitors by tracking your activities on our website, track website navigation, collect demographic information about visitors and users, and understand email activity Effectiveness and targeted visitor and user engagement. We only use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our website. You can learn more about the cookies used on our website here. We also use first-party local storage objects (LSO) (such as HTML5) to store content information and preferences to provide certain functions.
  • Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications from application logs and internal usage analysis tools, and use it to understand your business purposes and needs How to improve our products. This information includes clicks, scrolls, access features, access time and frequency, errors generated, performance data, storage used, user settings and configurations, and the device used for access and its location.

Information we collect from third parties

  • Register with a federated authentication service provider: You can log in to Synorex Services using a supported federated authentication service provider (such as LinkedIn, Microsoft, and Google). These services will verify your identity and give you the option to share certain personal information with us, such as your name and email address.
  • Referrer: If someone recommends any of our products or services to you through any of our referral programs, then that person may have provided us with your name, email address and other personal information. You can contact us at hi@synorexcloud.com to request us to delete your information from the database. If you provide us with information about another person, or if another person provides us with your information, we will only use that information for the specific reason that was provided to us.
  • Information from resale partners and service providers: If you contact any of our resale partners, or have any interest in them in our products or services, the resale partners may share your name, electronic Email address, company name and other information are passed to Synorex. If you register or participate in an event sponsored by Synorex, the event organizer may share your information with us. If you comment on any of our products and services, Synorex may also obtain information about you from the review sites and from other third-party service providers that we participate in marketing our products and services.
  • Information from social media sites and other public sources: When you interact or interact with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions, and other interactive methods, we may collect such information Public information, including personal profile information, so that we can contact you to improve products or better understand user reactions and issues. We must tell you that once this information is collected, it may remain with us even if you delete it from the social media site. Synorex may also add and update information about you from other public sources.

Purpose of using information

In addition to the above purposes, we may also use your information for the following purposes:

  • Communicate with you (for example, via email) about downloaded products and registered services, changes to this privacy policy, changes to the terms of service or important notices;
  • To keep you informed about new products and services that we think will be of interest to you, upcoming events, offers, promotions and other information;
  • Ask you to participate in surveys or solicit feedback on our products and services;
  • Set up and maintain your account, and complete all other things required to provide our services, such as enabling collaboration, providing website and email hosting, and backing up and restoring your data;
  • Understand how users use our products and services, monitor and prevent problems, and improve our products and services;
  • Provide customer support, analyze and improve our interaction with customers;
  • Detect and prevent fraudulent transactions and other illegal activities, report spam, and protect the rights and interests of Synorex, Synorex users, third parties and the public;
  • Update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
  • Analyze trends, manage our website and track visitors’ navigation on our website to understand what visitors are looking for and to better help them;
  • Monitor and improve marketing activities and make user-related recommendations.

Legal basis for the collection and use of information

The legal processing basis applicable to Synorex. The legal basis for our information collection and use depends on the relevant personal information and the environment in which we collect the information. Most of our information collection and processing activities are usually based on:

  • Necessity of contract;
  • One or more legitimate interests of Synorex or a third party, and these interests are not overridden by your data protection interests;
  • Your consent. Sometimes, we may be required by law to collect your information, or your personal information may be required to protect the vital interests of you or others.

Withdrawal of consent: If we use your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already been carried out.

Legal rights notice: If we take legal rights as the legal basis, and these legal rights are not specified above, we will explain to you what these legal rights are when collecting your information.

Your choices regarding the use of information

Opt out of non-essential electronic communications: You can opt out of receiving newsletters and other non-essential messages by using the “unsubscribe” feature contained in all such messages. However, you will continue to receive notifications and important transaction emails.

Disabling cookies: You can disable browser cookies before visiting our website. However, if you do this, you may not be able to use some functions of the website correctly.

Optional information: You can choose not to provide optional profile information, such as your photos. You can also delete or change your optional profile information. When submitting any form linked to our website, you can always choose not to fill in non-mandatory fields.

Who do we share your information with

  • All Synorex entities listed here have access to the information covered in Part I. We do not sell any personal information. We only share your information in the ways described in this privacy policy, and only with parties who take appropriate confidentiality and security measures.
  • Employees and independent contractors: Employees and independent contractors of all Synorex entities can access the information covered in the first part on a need-to-know basis. We require all employees and independent contractors of Synorex entities to abide by this privacy policy in order to obtain the personal information we share with them.
  • Third-party service providers: We may need to share your personal information and aggregate or de-identify with third-party service providers we hire (such as marketing and advertising partners, event organizers, web analytics providers, and payment processors) information. These service providers are authorized to use your personal information only when needed to provide us with these services.
  • Domain name registrar: When you register a domain name from a domain name registrar through Synorex, we will share your name and contact information with them, such as your physical address, email address and phone number, in accordance with the ICANN domain name registration rules.
  • Resale partners: We may share your personal information with authorized resale partners in your area, only for the purpose of contacting you about downloaded products or registered services. We will provide you with a choice to choose not to continue working with this partner.
  • Market application developer: When you install or purchase any application developed using Synorex’s PointoAPI published on the Synorex online market, your name and email address will be shared with the application’s developer, so they can Interact applications or services directly with you as a participant of the provider. Synorex does not control the use of your personal information by developers, which will be based on their own privacy policy.
  • Other situations: The third part describes other situations where we may share the same information covered in the first and second parts.

Your rights to the information we hold about you as the controller

  • You have the following rights for the information that Synorex owns about you. Synorex promises to provide you with the same rights no matter where you choose to live.
  • Access right: You have the right to access (and obtain a copy of the categories of our personal information when needed, including the source of the information, processing purpose and processing time, and the person to whom the information is targeted) sharing
  • Right to rectification: You have the right to update the information we hold about you or correct any inaccuracies. Depending on the purpose for which we use your information, you can instruct us to add supplementary information about you to the database.
  • Right to erasure: You have the right to ask us to delete your personal information under certain circumstances, such as when the information is no longer needed for the original purpose.
  • The right to restrict processing: In certain circumstances (for example, when you object to our use of your data but we need to verify whether we have an overwhelming legal reason), you also have the right to request restriction of the use of the information.
  • The right to data portability: You have the right to transmit the information to a third party in a structured, commonly used and machine-readable format with your consent or automatic processing of the information.
  • Right to object: You have the right to object to the use of your information under certain circumstances, such as the use of your personal information for direct marketing.
  • Right to complain: If you have any dissatisfaction with the way we collect, use or share your information, you have the right to complain to the appropriate supervisory authority. If your country does not have a supervisory authority responsible for data protection, you may not be able to use this right.

Keep information

We will keep your personal information until necessary for the purposes described in this privacy policy. Sometimes, we may keep your information for a longer period of time when permitted or required by law, such as maintaining repression lists, preventing abuse (if required in relation to legal claims or litigation), enforcing our agreements, taxation, Accounting or compliance with other legal obligations. When we no longer legally need to process your information, we will delete or anonymize your information from the active database. We will also store the information securely and isolate it from further processing on the backup disc until it can be deleted.

2. Information processed by Synorex on your behalf

Information and purpose entrusted to Synorex

Service-related information: You can entrust information controlled by you or your organization (“you”) to Synorex to use our services or request technical support for our products. This includes information about your customers and your employees (if you are the controller), or data that you hold and use on behalf of others for specific purposes, such as the customers for which you provide services (if you are the processor) . Data may be stored on our servers when you use our services, or transmitted or shared to us as part of technical support or other service requests.

Information from mobile devices: When you choose to allow it, some of our mobile apps can access the camera, call history, contact information, photo library, and other information stored on your mobile device. Our application needs this kind of access to provide its services. Similarly, when you choose to provide access, location-based information will also be collected for purposes including but not limited to finding nearby contacts or setting location-based reminders. This information will be shared exclusively with our map provider and will only be used to map user locations. You can disable mobile applications from accessing this information at any time by editing the settings on your mobile device. The data stored on your mobile device and the location information accessible by the mobile application will be used in the context of the mobile application and transferred to be associated with your account in the corresponding service (in this case, the data Will be stored) (on our servers) or products (in this case, unless you share the data with us, the data will remain in your hands).

All information entrusted to Synorex is collectively referred to as “service data”

Ownership and control of service data

We recognize that you own your service data. By enabling you

  • Access service data;
  • Sharing service data through supported third-party integrations;
  • Request to export or delete service data, we provide you with complete control over service data.

How we use service data

When you provide us with instructions through the various modules of the service, we will process your service data. For example, when you generate an invoice, information such as the customer’s name and address will be used to generate the invoice; when you use our campaign management service for email marketing, the email addresses of people on your mailing list will be used to send e-mail.

Push notification

If you have enabled notifications on our desktop and mobile apps, we will push notifications through push notification providers such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage push notification preferences or disable these notifications by turning off notifications in the app or device settings.

Who do we share service data with

Synorex and third-party sub-processors: In order to provide services and technical support for our products, the contracted entities within Synorex cooperate with other group entities and third parties.

Employees and independent contractors: We may provide employees and individuals of independent contractors of Synorex entities (collectively referred to as “employees”) related to the provision of services with access to your service data so that they can (i) identify, analyze and resolve Errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify the scanned image you submit to us to verify the accuracy of optical character recognition. We ensure that employees’ access to your service data is limited to specific individuals and is recorded and reviewed. Our employees can also access the data you intend to share with us to obtain technical support or import data into our products or services. We communicate our privacy and security guidelines to employees, and strictly enforce privacy protection measures within Synorex.

Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Starting collaboration allows other collaborators to view some or all of your profile information. For example, when you edit a document that is shared with others for collaboration, your name and profile picture will be displayed next to your edits to let your collaborators know that you made these edits.

Third-party integrations you have enabled: Most of our products and services support integration with third-party products and services. If you choose to enable any third-party integration, you may allow the third party to access your service information and personal information about you. We recommend that you read their privacy practices before enabling integration with third-party services and products.

The third part describes other situations in which we may share the same information as the information covered in the first and second parts.

Keep information

When you choose to use Synorex Services, we will keep the data in your account. Once the Synorex user account is terminated, your data will eventually be deleted from the active database during the next cleanup period every 6 months. Data deleted from the active database will be deleted from the backup after 3 months.

Data subject request

If you are from the European Economic Area and you believe that we are storing, using or processing your information on behalf of one of our customers, if you want to access, correct, erase, restrict or object to processing, please contact that customer or export you Personal data. We will respond to your request within a reasonable time and provide support to our customers.

3. General

Children’s personal information

Our products and services are not targeted at individuals under the age of 16. Synorex does not knowingly collect personal information from children under the age of 16. If we find that a child under the age of 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under the age of 16 has provided us with personal information, please write to hi@synorexcloud.com, and we will take the necessary steps to delete the information we hold about the child.

How secure is your information

At Synorex, we attach great importance to data security. We have taken measures to implement appropriate administrative, technical and physical protection measures to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any questions about the security of your data, we suggest you check our security policy or write to us hi@synorexcloud.com in case of any questions.

Do not track (DNT) requests

Some Internet browsers have enabled the “Do Not Track” (DNT) feature, which sends a signal (called a DNT signal) to the websites you visit to indicate that you do not want to be tracked. Currently, there are no standards governing what a website can or should do when receiving these signals. Currently, we do not take any action on these signals.

External links on our website

Some pages of our website may contain links to websites that are not linked to this privacy policy. If you submit personal information to any of these third-party sites, your personal information is subject to their privacy policies. As a security measure, we recommend that you do not share any personal information with these third parties unless you have checked their privacy policies and assured yourself of their privacy practices.

Blogs and forums

We provide publicly accessible blogs and forums on our website. Please note that any information you provide on these blogs and forums may be used to contact you via unsolicited messages. We urge you to be cautious about disclosing personal information in our blogs and forums. Synorex is not responsible for the personal information you choose to disclose publicly. Even if you terminate your Synorex account, your posts and certain profile information may be retained. To request removal of your information from our blogs and forums, you can contact us at hi@synorexcloud.com.

Social media widget

Our website includes social media widgets, such as Facebook “like” buttons and Twitter “tweet” buttons, which allow you to share articles and other information. These widgets may collect information such as your IP address and the pages you navigate to on the website, and may set cookies to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policy of the company that provides them.

Disclosure of compliance with legal obligations

The law may require us to retain or disclose your personal information and service data in order to comply with any applicable laws, regulations, legal procedures or government requirements, including meeting national security requirements.

Uphold our rights

If we believe that this disclosure is necessary to prevent fraud, investigate any suspicious illegal activities, enforce our agreements or policies, or protect the safety of our users, we may disclose personal information and service data to third parties.

Business transfer

We have no intention of selling our business. However, in rare cases when we sell our business or are acquired or merged, we will ensure that the acquiring entity has a legal obligation to fulfill our commitment to you. If there is any change in ownership or the use of your personal information and service data, we will notify you via email or a noticeable notice on the website. We will also inform you of any choices regarding your personal information and service data.

Comply with this privacy policy

We will make every effort, including regular reviews, to ensure that the personal information you provide is used in accordance with this privacy policy. If you have any questions about whether we comply with this privacy policy or the way in which your personal information is used, please write to us at hi@synorexcloud.com and we will contact you and coordinate with the appropriate supervisory authority when necessary. Solve your problem effectively.

Change Notification

We can modify the privacy policy at any time when we notify you through a service announcement or by sending an email to your primary email address. If we make major changes to the privacy policy that affect your rights, they will be emailed to your primary email address, and you will be notified of these changes at least 30 days in advance. If you think that the updated privacy policy will affect your right to use our products or services, you can send us an email within 30 days to terminate your use. If you continue to use the privacy policy after the effective date of the change, it will be deemed that you agree to the revised privacy policy. You will not receive email notifications about minor changes to the privacy policy. If you are concerned about how your personal information is used, you should visit our Terms of Services regularly.

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